Managed service

A managed AI knowledge base — someone actually maintains it

"It's not enough to build a chatbot and walk away. We also manage it," says Paul Manley, CEO of Datagnome. "We go through what it couldn't answer, work with the firm to fill the gaps and keep it current as people and policies change."

Who maintains it?

Datagnome does. That is the answer most tools cannot give. Curation, gap-filling and updates are part of the engagement, not a task handed back to an already-stretched knowledge management team.

A running start

Datagnome's approach is grounded in direct experience with law firms — work that produced a library of nearly 1,000 real questions curated from firm knowledge management teams. That library comes to every new client instead of building from a blank page.

Someone has to maintain it

An assistant nobody maintains drifts out of date quietly: policies get superseded, owners change, and it keeps answering confidently from last year's document. Datagnome operates that upkeep for its clients — curating what goes into the knowledge base, reviewing what the assistant gets wrong, and updating it as the firm changes.

Guardrails and scoped access

Every deployment runs on a layered set of guardrails: a standard baseline built into the platform, plus additional rules tailored to each firm's policies and risk tolerance. A firm's assistant only reaches the systems and data that firm chooses to connect. There is no default access to anything outside the assigned scope, and any topic requiring credentials stays gated.

What it is not

Datagnome is not built for legal research, e-discovery or case work. The focus is internal operations — the HR, IT and administrative questions that quietly eat into billable hours every day.

Proof from firms already using it

• Saul Ewing and Nelson Mullins are among the firms already trusting Datagnome.
• Since the start of 2026, Nelson Mullins employees have logged thousands of sessions with the firm's Datagnome-powered assistant — branded internally as "Ask Nelson" and available in Microsoft Teams — which has understood and answered 88 percent of questions asked.
• A library of nearly 1,000 real questions curated from firm knowledge management teams gives every new client a running start instead of a blank page.

Frequently asked

What does 'managed' actually include?

Curating what goes into the knowledge base, reviewing what the assistant could not answer, working with the firm to fill those gaps, and keeping the content current as people and policies change.

Who maintains the knowledge base?

Datagnome does. The company curates what goes into the knowledge base, reviews what the assistant could not answer, works with the firm to fill the gaps and keeps it current as people and policies change.

Is this a legal research or e-discovery tool?

No. Datagnome is not built for legal research, e-discovery or case work. It is focused on internal operations such as HR, IT and administrative questions.

Where do people use it?

Wherever the firm already works — Microsoft Teams, Slack or web chat.