SMS Terms of Service
Last updated: September 10, 2026
Program
This IT service desk messaging program is operated by Datagnome, LLC on behalf of its business clients. It sends one-time verification codes and temporary account credentials to a client's employees who contact the IT service desk for a password reset or account unlock.
Consent
Messages are sent only after the employee is asked for and gives consent during the support interaction. Consent is required only to receive these messages and is not a condition of employment or of any purchase.
Message frequency
Message frequency varies. Messages are sent only in response to a support request initiated by the employee, typically one to three messages per request.
Cost
Message and data rates may apply.
Opt out
Reply STOP to any message to stop receiving messages. You will receive one confirmation message and no further messages. If you opt out, account credentials must be delivered by another method.
Help
Reply HELP for assistance, or contact your organization's IT service desk directly.
Carriers
Carriers are not liable for delayed or undelivered messages.
Supported carriers
Compatible with major US carriers including AT&T, Verizon, T-Mobile, and their affiliates.
Privacy
We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.
Contact
Email: info@datagnome.ai
Datagnome, LLC
8401 Mayland Drive, Suite A
Richmond, VA 23294
United States